Karan Rawat Call +91 9971194967 CRM For Tech Support Agency- Customer Relationship Management For Technical Service Providers | Karan Rawat SEO : King Of Blackhat Seo, Smo, Marketing
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Call +91 9971194967 CRM For Tech Support Agency- Customer Relationship Management For Technical Service Providers

  • CRM For Tech Support Agency- Customer Relationship Management For Technical Service Providers
  • Are You Running A Tech Support Company? 
  • How you Manage Your Customers Data?
  • Are you Looking For A CRM(PC Tech Support)?


Your Search Ends Here because we provide CRM For Tech Support in Affordable Price.

TECHNICAL SUPPORT CRM FEATURES:-

HOME

TECH SUPPORT
·         Tech authorization
·         Escalated
·         Unresolved

SALES
·         Add New Customer
·         Search
·         View customer details ( Genral notes/ cus. Details/ subscription plan/ payments history/ case study)

CS (CUSTOMER SERVICE)
·         Send email
·         Refund Request
·         Declined Order
·         Call Back
·         Welcome Call
·         Change Charge Date

QUALITY
·         Add Analysis
·         Chargeback Analysis
·         Tech Analysis
·         Analysis report
·         Tech Analysis report
·         CB (charge back ) Analysis report

FINANCE
·         Pending payments
·         Pending captures
·         Pending Refunds
·         CB (Charge Back )


REPORTS
·         Verified sale report
·         Net revenue report
·         Refund request report
·         Refund report
·         Live sale report
·         Service plan report
·         All case report
·         New Customer case report
·         Welcome call report
·         Exception Report
·         Agent log report

INBOX (show open case for tech & cs)

LOGIN EXCEPTION  ( for tech, sales, cs, quality)
·         Add login exception (for agents )
·         Exception approval (for senior’s)


MASTER
·         Add department
·         Add role/designation
·         Add country
·         Add subscription plan
·         Add new agents
·         Add Verifier
·        Email template for CS ( welcome/ wrong number/ resolution confirmation/full refund/ partial refund/refund can not be process/refund follow up email/unable to contact follow up/charge confirmation/unresolved confirmation/decline payments)

·        View agent list
·        Agents rights


CHANGE PASSWORD
LOGIN/LOGOUT


Extra :-
1.     HARDWARE
2.     ANDROID

TIMELINE :-
CRM will be deliver Within 20 DAYS. Need Faster Lets Have a Coffee Together.


Thanks
Karan Rawat
Mob +91 9971194967
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About Karan Rawat

Karan Rawat is a professional writer from a Hill Station Kulsari, He is a Wikipedia Editor, skilled in all types of content - from SEO to screenplays, creative to academic. Read More: http://about.me/karnrawat
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