Candy-crush Saga Tech Support Number & Candy-crush Saga Technical Support Number

Help

Have you got yourself into a sticky situation? For more information on how boosters and other game features can help you progress through the game, or for general support, check out our FAQs below:

Mobile game support

Mobile in-app purchases

Whilst King games are free to download and play, you do have the option to purchase virtual items in-game using the app stores e.g. iTunes App Store or Google Play.

It is essential that you protect your device to prevent unauthorized charges on your account, especially if young children have access to your device. If you are concerned about Mobile In-App Purchases, please note that you can create a password to prevent unauthorized charges.

In-App Purchases for iPhone, iPad and iPod Touch

In-App Purchases for Android

In-App Purchases for Kindle

In-App purchases for Windows Phone

I purchased an item in game, but I haven’t received it. Why not?

Supported devices

Candy Crush is available to play on the following mobile devices:

Apple devices

Android devices

Kindle devices

Windows Phone devices

Candy Crush is not available for my mobile device. Why?

Important: If I upgrade the software on my device, will I lose my progress?

Troubleshooting

The game keeps freezing on my mobile device, what should I do?

If I try to re-install the game, will I lose my progress?

I have connected to Facebook, but I’m not getting any messages or help from friends on my mobile device. Why?

I have connected to Facebook, but my progress from Facebook does not show up on my mobile device. Why?

Do I need a Facebook account to play?

If I connect to Facebook, will you post things to my Facebook wall or spam my friends?

If I log out of my Facebook account and someone else logs in on my computer or device, will I lose all my game history?

Facebook & King.com game support

In game purchases

I purchased an item in the game but I haven’t received it. Why not?

I am playing on King.com, can I transfer Gold Bars currency between games?

Troubleshooting

I already play Candy Crush, but I would like to play the game on King.com, do I need to start again?

The game keeps freezing, what shall I do?

The game is not loading, what shall I do?

If I’m playing on Facebook, will you post things to my Facebook wall or spam my friends?

I am playing on King.com, how do I change the language?

When I play on King.com, who are the other players that show up on the map and in my high scores list?

I am playing on King.com, what are ‘Favorites’?

How to play

Match three or more candies of the same color to earn points and other bonuses as they burst. Gain as many points as possible to achieve one, two or three stars.

How do I earn points?

What do I have to do to complete a level?

What are the different game modes?

What are Special Candies?

What is Sugar Crush?

What are Sweet, Tasty, Divine and Delicious?

What is Dreamworld?

Why does Dreamworld begin at level one?

I'm having issues accessing Dreamworld. Why?

How many lives do you get in Candy Crush Saga?

What are Boosters?

What types of boosters are available?

How do I use boosters?

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